Dispatch Administrator (Contract)

  • Location: Mississauga, ON
  • Posted on: October 11, 2017
  • Apply by: October 24, 2017
  • Reference #: 002

Job Description

Location: 301 Matheson Blvd. W
We need a high-energy applicant who is self-motivated! Dispatch Admin Support will oversee a customer base, monitoring feedbacks and technician escalations. This position processes online service and support requests, responding to external and internal customers.

Key Position Responsibilities:

  • Maintain activity logs
  • Master telephone call control techniques including skills of greeting to closing, building rapport, and long term service/customer relationships
  • Build relationships with Service management, service personnel and with customers while ensuring customer satisfaction
  • Provide timely and accurate information on all customer inquiries such as Refunds, Building Letters and clothing claims.
  • Provide operational expertise for day-to-day dispatch operations, addressing questions and concerns regarding policies, procedures and practices
  • Adhere to Company established policies and procedures
  • Resolve and escalate internal systems issues to direct manager
  • Special projects and/or other duties as required

Position Requirements:

  • A minimum 2+ years customer support dispatch experience in a high performance customer centric call centre environment with proven call control, call routing/monitoring
  • Excellent knowledge of geography for Central Region and surrounding areas; Skilled multi-tasker,
  • Demonstrated experience in observing situations analytically and objectively relaying details accurately to field service personnel
  • Confident with a variety of communications equipment and understanding system discrepancies
  • Ability to meet attendance schedule with dependability and consistency; Ability to think clearly and act quickly in emergencies;
  • Excellent communication skills (verbal and written) and excellent Interpersonal and communication skills
  • MSOffice experience

Attributes

  • Possess the ability to adapt to a constant changing environment with a high-energy level
  • Able to work independently as well as be a team player
  • Have a sense of urgency and responsive to client needs

Coinamatic is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. If you are contacted for an interview, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing a great candidate experience.

Job Type: Contract

Required experience:

Customer Support: 2 years


Application Form

You can email us your resume and cover letter to humanresources@coinamatic.com or complete the following form. We will keep your resume on file for 6 months.

Fields marked with an * are required