Municipal Parking Administration

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Municipality gets smart about their administration of parking infractions using ParkSmart to increase revenue.

Background:

With limited resources, this municipal By-Law department needed a way to increase parking revenue and prevent payment delays.

The Problem

Most people with a parking ticket know that delays in the court system can cause a case to be dismissed. Offenders were scheduling and rescheduling court dates. Because of this, our client was losing money since provincial courts were unable to process tickets in a timely fashion. Furthermore, a portion of fees successfully collected from tickets went to the courts or Provincial government. This caused tremendous strain on our client’s resources.

The Solution

Recent legislation allows municipal governments to enact an Automated Monetary Processing System (AMPS). This gives local governments the power to install screening and hearing officers as city employees. Firstly, our client passed legislation through their council. Once the proper legal requirements were met, ParkSmart worked with the client to install and adjust processing software, create a new ticket layout and order hard stock. Additionally, ParkSmart designed new notices to violators, and worked with the IT and operations departments to install, test and deploy a new workflow. Finally, ParkSmart trained screening and hearing officers on the software they used to adjudicate the infractions.

Therefore, with AMPS, our client was able to reduce the ticket life-cycle from 24 months down to 1.5 months.

The Result

For our client, ParkSmart was a turn-key system. With AMPS, our client was able to reduce the ticket life-cycle from 24 months down to 1.5 months. Additionally, our client received payment on time. Moving to AMPS also means that our client could keep all revenue collected, which has increased parking ticket revenue by 15%.

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