Service & Maintenance
When you sign a contract with Coinamatic, we outfit your laundry room with top-of-the-line commercial washers and dryers from top brands like Alliance and Maytag. Best of all, we handle all of the service and maintenance. We also include innovative vended payment options such as laundry card, mobile payment, and of course, coin!
Keeping your laundry equipment in top condition is crucial for resident satisfaction. Therefore, we make maintenance and service a top priority.
Coinamatic has a live voice, multilingual call centre to help your residents and building managers. Our customer service representatives can answer questions, troubleshoot problems, generate refunds and initiate service calls. Our phones are manned between 8 a.m. and 8 p.m. Eastern Standard Time, Monday through Friday. Alternatively, you can place a service call by completing our Online Service Request Form.
If you experience a problem with a machine, a trained service technician will be sent out within 12 business hours or less with our Same Day/Next Day Service. Coinamatic’s satellite-guided GPS service vehicles are ready to go with all the necessary parts to repair equipment on the spot. Additionally, we have a first-time fix rate of 97%!
Expert Design & Installation
Coinamatic can assist with laundry room design on new and existing properties. Our design team provides you with practical and functional ideas to help make your laundry room ideal for your residents.
We begin with professional installation once the design is complete. Next, our trained technicians will deliver and install your commercial washers and dryers. Finally, our experts will evaluate the laundry room and set up proper plumbing and venting to protect your property.
Your laundry rooms will be ready quickly for use by your residents and you can be sure the job will be done right!